home
about
browse
publish
contact
THE INFLUENCE OF STAFF TRAINING ON SERVICE DELIVERY IN BENUE AND KWARA STATES OF NIGERIA
Ojo Olawole, Awotunde Taiye A.

Training is a bold step aimed at improving the quantity and quality of workers’ output. Training is a development programme that is of importance in both the private 
and public sector organizations. Training inevitably affects service delivery in Benue and Kwara States. The study examined the influence of training on service delivery in 
Benue and Kwara States. The study also examined the institutional mechanism that existed for training in Benue and Kwara in Nigeria. The study further explored how 
training impact positively on service delivery in Benue and Kwara States. The 95 population of the study was one thousand four hundred and thirty-nine (1,439). The 
sample size was three thousand and thirteen (313) and this was determined through the use of Solvin’s formula as adopted by Taro Yamane. The respondents were selected from the various departments in Benue and Kwara States Ministries of Health and Education with the aid of stratified random sampling technique. Structured questionnaire was used to collect the primary data. The study found that various quality training establishments existed to train civil servants in Benue and Kwara States.The study found that staff training had significant effect on service delivery, F(1,0804) = 29,187 (p < 0.05). The study concludes that staff training impacts significantly on the civil service in both Benue and Kwara States of Nigeria. Based on its findings, the study recommends that adequate training and capacity building should be provided for civil servants in Benue and Kwara States. The study also recommends that enough funds should be budgeted for training by the governments of Benue and Kwara states on yearly basis.

Keywords: Civil service, efficiency, service delivery, skill, training.

PDF
Call For Papers
The College of Postgraduate Studies, Babcock University is pleased to announce as part of its multi-disciplinary research endeavour the Call for Papers (CFP) for publication in the first issue of its edited volume:

Current Trends In Social And Management Sciences Research (CTSMSR).

click here for details

Understanding open access
Open access is a set of principles and a range of practices through which research outputs are distributed online, free of access charges or other barriers.